Terms of service
Terms of Service
Last updated: March 16, 2026
This website is operated by Sofia Ferreira, Unipessoal Lda. By accessing our website or making a purchase, the user agrees to be bound by these Terms of Service.
If you do not agree with these terms, you should not use this website.
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Use of the Website
By using this website, the user declares that they:
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are at least 18 years old or have authorization from a legal guardian
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will provide true and complete information
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will not use the website for illegal or fraudulent activities
We reserve the right to refuse service to anyone, at any time, for any legitimate reason.
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Products
The products available on the website include jewelry and accessories.
Due to the nature of materials and digital photography, there may be slight variations in color, shine, or finish compared to the images displayed.
We reserve the right to:
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limit quantities sold
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remove products from the website
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change prices without prior notice
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Prices and Payments
All prices displayed on the website are in euros (€) and include VAT at the legally applicable rate.
Payments are processed through secure payment platforms provided by Shopify or authorized partners.
An order will only be considered confirmed after payment confirmation.
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Transfer of Risk
The risk of loss or damage to the products is transferred to the customer at the moment the order is delivered by the shipping carrier.
If the packaging shows visible signs of damage, the customer must report it to the carrier before accepting the order.
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Exchanges and Returns Policy
Right of Withdrawal
Under Decree-Law No. 24/2014, the customer has 14 consecutive days to exercise the right of withdrawal after receiving the order.
To initiate a return, the customer must contact us at:
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Warranty
All products benefit from a 3-year legal warranty applicable to manufacturing defects.
The warranty does not cover:
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normal wear and tear
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damage caused by improper use
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damage caused by accidents or improper handling
To activate the warranty, the customer must contact geral@sofia-ferreira.com.
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Intellectual Property
All content on this website, including:
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images
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logos
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texts
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design
is the property of Sofia Ferreira, Unipessoal Lda and is protected by intellectual property legislation.
Use without authorization is prohibited.
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Limitation of Liability
To the maximum extent permitted by law, Sofia Ferreira, Unipessoal Lda shall not be liable for:
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indirect losses
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damages resulting from improper use of the products
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delivery delays caused by carriers or external circumstances
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Data Protection
The personal data collected is processed in accordance with the General Data Protection Regulation (GDPR).
The data is used exclusively for:
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order processing
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communication with customers
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compliance with legal obligations
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Dispute Resolution
In the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity.
More information is available from:
Portuguese Consumer Directorate-General (Direção-Geral do Consumidor).